TERMS AND CONDITIONS
Customer Care
At Alexreyn, we are committed to providing exceptional customer care. Our team is dedicated to assisting you with any inquiries and ensuring your shopping experience is seamless. Whether you need assistance with product information, delivery, or after-sales support, we are here to help.
Our Customer Care policy is designed to build trust and confidence in our services. We value transparency and aim to address any concerns you may have. Your satisfaction is our priority, and we strive to exceed your expectations.
Feel free to contact us with any queries. We appreciate your feedback and look forward to enhancing your Alexreyn experience.
Privacy & Safety
Protecting your privacy and ensuring the safety of your personal information is paramount at Alexreyn. We are committed to using your data responsibly and securely, and we want you to feel confident when engaging with our platform.
Our Privacy & Safety policy outlines how we handle and safeguard your information. From secure payment processing to data collection practices, we prioritize transparency and clarity. By maintaining open communication, we aim to cultivate lasting trust and loyalty with our customers.
Your privacy matters to us. Explore our comprehensive policy to learn more about how we prioritize your safety and privacy.
Trade Inquiries
Are you an Interior Designer or Architect interested in featuring or specifying our exquisite products? Alexreyn welcomes trade inquiries and is enthusiastic about collaborating with passionate partners. We believe in fostering mutually beneficial relationships and expanding the availability of our premium offerings.
Our Trade Inquiries section provides essential details for professionals seeking to showcase Alexreyn's distinctive collections. We are dedicated to supporting your business growth and sharing our artisanal creations with a broader audience.
Connect with us to explore the possibilities of bringing Alexreyn's exceptional furniture and home accessories to your clientele.
ALEXREYN Terms of Service
​1. Acceptance of Terms
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By placing an order with Alexreyn, you agree to be bound by these Terms of Service.
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2. Product Information
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Product Descriptions: We strive to provide accurate product descriptions. However, we cannot guarantee that all descriptions are entirely error-free.
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Product Images: Product images are for illustrative purposes only. Actual products may vary slightly in colour and appearance.
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3. Orders and Payment
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Order Confirmation: Once you place an order, you will receive an order confirmation email.
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Payment:
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50% Deposit: A 50% deposit is required to confirm your order.
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Final Payment: The remaining 50% balance is due upon notification of manufacturing completion.
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Bespoke Orders: Bespoke orders that have entered production cannot be cancelled.
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4. Shipping and Delivery
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Shipping Costs: Shipping costs are calculated at checkout and may vary depending on the delivery address and product weight.
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Delivery Times: We aim to deliver your order as quickly as possible. However, delivery times may vary due to factors beyond our control.
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Damage During Shipping: If your order arrives damaged, please contact us immediately.
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5. Returns and Exchanges
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Standard Products: Standard products may be returned for a refund or exchange within [Number] days of delivery, provided they are in original condition and packaging.
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Bespoke Orders: Due to the custom nature of bespoke orders, returns and exchanges are not typically possible.
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6. Intellectual Property
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All intellectual property rights, including trademarks, copyrights, and designs, related to the products and website are owned by Alexreyn.
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7. Limitation of Liability
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Alexreyn shall not be liable for any indirect or consequential loss or damage arising from the use of our products or services.
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8. Governing Law
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These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
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9. Changes to Terms of Service
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We reserve the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website.
By using our website and placing an order, you agree to these Terms of Service.
Payment Methods
- Secure Credit / Debit Card Payments
- Convenient PAYPAL Transactions
- Offline Payments Available Upon Request